PCMS

About Krispy Kreme
Krispy Kreme operate 37 owned stores in the UK, together with concessions in the World famous Harrods and Selfridges stores, QSR's and drive throughs, supermarkets, grocery stores, convenience stores and petrol stations.

Solution(s) Overview

• BeanStore POS
• Full IT outsource & BeanStore POS:
  • 24 hr x 365 day service desk & UK / USA integrated support
  • Remote desktop support
  • System administration
  • Store implementations
  • POS 1st, 2nd & 3rd line support
  • Proactive monitoring of till estate (37 stores, 60 tills)
  • Infrastructure design and support
  • 3rd party management
• Multi format stores, kiosks, factory stores etc
  • (concessions & cabinets eg. Tesco, motorway services)
• Fully resilient hosting in PCMS London Datacentre
• Virtualisation and shared services

Testimonial(s)
"We are delighted with the way our relationship with PCMS has developed."

"We see the company as a crucial element of our planned expansion and PCMS's strategic input will be integral to our plans."

"With such a high profile already in the UK, coupled with challenging growth plans, we needed to be sure that strong technology foundations would support us in our entrance into the European arena. We have outsourced our entire IT requirements to PCMS, with the company effectively taking on the role of our IT department. PCMS looks after all aspects of our system's back office, including installing software and the provision of a helpdesk."

"As we roll out new stores, PCMS will play an integral role in setting up the technology infrastructure for each facility, including the utilisation of its BeanStore for Hospitality point of sale system. In terms of infrastructure, we have chosen what is needed right now and can add new facilities as the business grows. Enabling us to pick and choose our services from a menu of offerings demonstrates the flexible business ethos of PCMS."