Live Remote Assistance
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works
Step 1:
Simply type your question or the nature of your problem in the box below. Then click the yellow Click Here button.
Step 2:
You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3:
Your support representative will chat with you online to obtain the details of the problem.
Step 4:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.