PCMS

 
Indigo Books Music Canada’s largest retail bookstore chain, made the leap to Java, choosing BeanStore by PCMS as its point-of-sale (POS) system for all 87 large-format stores and 200 mall stores.

“We’ve had a great relationship with Indigo for about a decade,” said Chris Belk, president and chief executive officer at PCMS. “So we’re particularly excited about Indigo choosing BeanStore as its POS solution. In our industry, it’s uncommon for clients to make the leap to an entirely new product line, but stay with the same vendor. The fact that Indigo did just that is a testament to the strength of our relationship and the excellent support PCMS has provided.”

Indigo Building

BeanStore offers a totally open, pure Java store system for large retailers. Its fast and intuitive user interface supports rapid item scanning, transition processing, receipt of payments and manager overrides. BeanStore runs on any hardware, interacts with any database and can support any operating system. It also provides a single platform for in-store and Web-based retailing.

Because BeanStore is robust and platform-independent, the cost of support is much lower than other system, and the projected life is longer. As a result, retailers can see their productivity; customer service and competitive intelligence improve, even as total cost of ownership decreases.

With BeanStore, Indigo will be able to automate management of its promotions, which until now have been handled manually and with great difficulty. In addition, personnel across the entire chain now will have access to customer data, gift card information and more. By automating these processes, Indigo will have limitless access to data, which can be manipulated to determine the best prices and promotions to drive traffic and please customers.

About Indigo Books & Music, Inc.

Indigo Books & Music Inc., (TSE: IDG) is a Canadian company committed to providing a service-driven, stress-free approach to satisfying the booklover. Indigo was created in 1996 by and for booklovers, and merged with Chapters Inc. in August 2001 to become Canada’s largest books retail chain. Indigo Books & Music Inc. is committed to being the most complete and trusted resource for books, music and gifts.

 

 

 

PCMS working with Indigo Books & Music Case Study