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Having recently opened its second UK outlet
in Enfield, Middlesex, in addition to its earlier Harrods
store in London, Krispy Kreme aims to open a further
23 stores in the UK and Ireland over the next five years.
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Dominic Jaques, finance director for Krispy Kreme, said: "With such a high profile already in the UK, coupled with challenging growth plans, we needed to be sure that strong technology foundations would support us in our entrance into the European arena. We have outsourced our entire IT requirements to PCMS, with the company effectively taking on the role of our IT department. PCMS looks after all aspects of our system’s back office, including installing software and the provision of a helpdesk. As we roll out new stores, pcms will play an integral role in setting up the technology infrastructure for each facility, including the utilisation of its Beanstore Lite for hospitality point of sale system. In terms of infrastructure, we have chosen what is needed right now and can add new facilities as the business grows."
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Incorporated into the service and support solution provided by the pcms team is the provision of a SAP Business One software solution. pcms is implementing and providing support via a combination of packaged SAP software,
consultancy and the full range of managed SAP services, throughout the lifecycle of Krispy Kremes' SAP provision.
Jaques said: "The SAP Business One solution encompasses all areas of the business – from email system set up to profit reports – providing us with all the tools we need to run effectively."
Although the brand is a major force in the US, with over 300 stores operating across 41 states, the technology needs
of Krispy Kreme in the UK have been very different.
Richard Smith of PCMS said: "With Krispy Kreme already a huge success in the US, we incorporated the SAP Business One solution to aid the drive for growth in the UK. Ideal for Krispy Kreme's requirements, this particular solution has been incorporated with the company's strategic plans in mind – the system will grow as the Krispy Kreme business expands."
Once the rollout is complete, there will be over 8000 tills in operation in the department stores, driven by thin client and resilient server technology. As part of this implementation, Karstadt will have an extremely strong IT foundation from which to operate and has achieved what most people said was not possible in just over twelve months.
For an extremely demanding project, PCMS once again found that the same values can always be counted on to move forward; flexibility, conscientiousness and commitment. The team persevered despite complex and varied challenges such as multi-site, multi-language but also working within the framework of different cultures. The commitment levels have been phenomenal with the team investing effort far beyond the call of duty. A true affirmation of PCMS values has been visible throughout the project to meet the customer's expectation resulting in a win-win relationship. |
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