Running the largest optical retail chain
in North America requires close attention to detail.
With nearly 1,000 stores throughout United States and
Canada, LensCrafters saw that no simple Point of Sale
system could comply with the manufacturing, medical,
and insurance requirements that are required for nearly
every transaction. LensCrafters partnered with PCMS
to provide the BeanStore framework that encompassed a
joint development effort to provide a custom solution.
PCMS is the leading specialist supplier
of software and services to the retail market
in the world. BeanStore, PCMS's 100%
Java coded POS and back office software package, offers an
unmatched combination of technology and functionality. The
BeanStore solution delivers significant operational and financial
benefits to retailers. LensCrafters decided that the use
of Java technology, and object oriented design philosophies,
would allow for rapid development, significantly reduced
support and maintenance costs, as well as provide investment
protection. The end result provides for a focused Customer
Service approach to Point of Sale, thus allowing LensCrafters
to continue to lead the charge in market leadership.
Why BeanStore?
The versatility and scalability of the BeanStore
system software has provided significant cost savings
because the projected life of a retailer's system is
extended and the cost of support throughout its life
is substantially reduced. LensCrafters chose BeanStore
because of JAVA platform independence and PCMS's
commitment to customer self-sufficiency. Development
teams of PCMS and LensCrafters worked side
by side to develop this integrated point of sale system.
Additionally, LensCrafters continues to see the benefits
of increased store productivity, better customer service,
and improved intelligence about their customers.
A Clear Vision
Like its customers, LensCrafters now sees the
whole system clearly—in this case, the vision
of controlling what was previously unobservable:
sales data and pricing at the store level. In turn,
LensCrafters can assure that the process of recording
the sale of the glasses follows the same efficiencies
that they are known for in the retail industry.
LensCrafters, the largest optical retail chain
in North America, operates nearly 1000 stores throughout
the United States and Canada. Since LensCrafters
opened its first store in 1983 with the unique
promise of eyeglasses in about one hour. Luxottica
acquired LensCrafters in 1995. Each LensCrafters
store uses up to eight personal computers as Point
of Sale terminals per store.
