The next phase of this project is to complete
the formal accreditation of the Chip & Pin solution, scheduled
for October 2005 and then to rollout the Chip & Pin
upgrade in early 2006.
Who is Orange?
Orange is the number one UK mobile operator in terms of active customers and
forms part of the global telecommunications company France Telecom.
Orange
launched in April 1994 and immediately began to work to transform the mobile
communications industry. Building a strong, fresh, clear identity that set
them apart in a confusing market, they have been working ever since to create
direct relationships with their customers.
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The Orange story has been a continuous stream of success and achievement, both
in the UK and
internationally. With more than 13
million UK customers, 99%
population coverage, and number
one for active subscriber base with a
27.2% market share, the potential
for the future is immense. It is now
predicted that by the year 2008,
90% of all today's mainstream voice
and datacomms will be wirefree.
Orange will operate in 50 countries
covering a footprint of over 1 billion
people.
The objectives met from the installation of Vision
BeanStore® are:
- Integrated, consistent processes to
drive increased operational
effectiveness and efficiency within
the company
- One consistent view of data
across the entire company
- Reduced administration
costs and redeployment of staff to customerfacing
roles
- Triggered reporting to enable
Orange Retail to focus on those
areas requiring attention
- Increased customer
service through a faster transaction time
and more seamless operation
- Better control
of promotions
- Reduction in human error
- Ability to react
quickly to competitor initiatives
- Ability
to upload transaction data in real-time so
that more timely replenishment decisions can
be taken
- Ability to implement EPoS
software enhancements with
minimum delay and cost
- Fully integrated
store and head office operations
As well as PCMS
breaking new
ground in providing an EPoS
solution to a telecoms retailer such
as Orange, new technology was
introduced into BeanStore® in the
form of QAS (Quick Address
System) and E-Top-up.
The QAS
application is integrated with
BeanStore® and speeds up the
address capture transactions and
ensures the accuracy of customer
address records. E-Top-up
functionality will be used extensively
by Orange, this gained final
accreditation with the acquirer E-pay
at the end of 2004.
The increased efficiency of the
BeanStore® PoS means that Orange
customers are dealt with swiftly and
professionally and has sped up the
whole customer experience at
Orange Retail.
The project has been yet another
example of the experience,
commitment and hardwork of the
Orange Project Team within PCMS. |
