News & Views
Read our latest news and press articles featuring PCMS and our thought provoking blog collection. Download retail whitepapers to get an insight into the latest trends in unified commerce.
The always on consumer
Internet and mobile technology has cultivated the new shopping world of 24/7, 365 retail and consumers’ expectations have been significantly altered by this “anytime, anywhere” service model. According to the latest BRP special report, 89% browse merchandise online...
The power of retail mobile on the rise
Over the last decade, the power of mobile technology has caused a significant disruption in the traditional retail model. The rapid growth and ease of use of mobile devices are catalysts to the evolution of shopping behaviors and elevated customer expectations. And...
Tech partnership helps UK grocery chain Waitrose drive self-checkout
Since its inception in 1904, Waitrose has never veered from its basic principles — providing the best products and premium service to discerning customers and paying little, if any, attention to short-term fads. More than 100 years and 340 stores later, the UK...
The Cincinnati Enquirer names PCMS Datafit a winner of the Cincinnati Top Workplaces 2019 Award
PCMS Datafit has been awarded a Top Workplaces 2019 honor by The Cincinnati Enquirer. The list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee...
Can grocers give us an experience to savor?
With margins squeezed, rising customer expectations and the threat of new entrants, global grocery retailers have to change the way they differentiate. PCMS Head of Business Architecture Martin Ward describes how single platform commerce can help grocers win in...
PCMS celebrates a decade of innovation with Pick n Pay
PCMS is celebrating its landmark 10th anniversary with major South African supermarket brand Pick n Pay. The Pick n Pay and PCMS partnership began in 2009 when PCMS was commissioned to provide new point-of-sale software. Since then, PCMS has rolled out its VISION...
Consumers want a personalized and consistent experience across channels
The future of retail disrupts the traditional model and intertwines the physical and digital worlds. Customers now start and stop their shopping journey in different channels, both online and in the store. The blurring delineation between the physical and digital...
It’s not you it’s me – why customizing the customer journey returns extreme results
All too often retailers look to sell or entice consumers with the offerings their merchants want to sell, the consumer only cares if the experience is about them. In their mind they are an audience of ONE. The attitude of the consumer is, “You have been collecting all...
PCMS supports March Gladness effort to keep at-risk-children and families together
PCMS has announced it will support the Retail Orphan Initiative (RetailROI) 2019 March Gladness effort. RetailROI is a charitable organization backed by companies in the retail industry. It raises awareness and support to help vulnerable children worldwide. PCMS will...