News & Views
Read our latest news and press articles featuring PCMS and our thought provoking blog collection. Download retail whitepapers to get an insight into the latest trends in unified commerce.
Independent Research Firm Names PCMS as a Leader
PCMS has been named among vendors that "lead the pack" in The Forrester Wave™: Point Of Service, Q3 2018. Forrester's report examined the current offering, strategy and market presence of 13 of the most significant POS application companies. After examining past...
Enabling Commerce: Reshaping retail ‘basket’ at every touchpoint
In PCMS’ recent “Navigating Modern Retail Report” out of 2,000 consumers surveyed, 46% said smartphones are the lead research device, 29% use tablets and 42% prefer to use a laptop prior to making a purchase. But, where is omnichannel consistency required the most?...
PCMS recognized as one of the top workplaces in Cincinnati
PCMS is proud to announce that we have been named a Top Workplace in Cincinnati for a second consecutive year! The employee survey seeks responses covering seven areas, a few examples include alignment, effectiveness, connection, and management. In addition, the...
PCMS names retail veteran to lead North American operations
PCMS is excited to announce the hiring of Thomas Schuetz as our new Senior Vice President of Operations. Schuetz comes to our organization with more than three decades of experience in the retail industry. His most recent roles include chief information officer for...
Change & engage: pulse of PCMS’ future
PCMS invests heavily in several areas such as our product, roadmap and development, but we also invest a lot in our people! We have a fantastic, customer-centric culture at PCMS and decided it was time to have a global celebration of all of our recent efforts at...
How PCMS delivers for our retail clients
At PCMS, we spend a lot of time thinking about how to create better experiences for customers shopping at the retailers who work with us. We don’t just think about how to get people in and out of the store quickly. We think about how we can help retailers build...
Personalization is key to customer loyalty – special report
31% of customers indicate they would actually like their shopping experience to be more personalized than it actually is. Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal...
Thriving in Retail: 5 Reasons to Adopt Customer-Centric Technology
Like the human body, retail organizations are comprised of many moving parts, aiming to be effective and efficient. As humans, we may appear healthy on the surface, but understand there are some illnesses undetected by the naked eye, which is why we take advantage of...
2018 POS/Customer Engagement Survey
81% of retailers plan to have unified commerce in next 3-years Expectations around the customer journey continue to change and evolve. The customer engagement model is being disrupted and adapted as lines between retailers, brands and wholesalers blur. The concept of...